Terms and conditions

1. INTRODUCTION

   These Terms and Conditions ("Terms") govern your use of Golden Egg Keno Casino's services, including the website, software, and related materials ("Services"). By using the Services, you confirm that you have read, understood, and agree to these Terms.

2. ELIGIBILITY

   • You must be at least 18 years old.
   • You must reside in a jurisdiction where online gaming is permitted.
   • For Canada: minimum age is 19 in Quebec and 18 in other provinces.

3. ACCOUNT REGISTRATION

   • Create an account by providing accurate personal information.
   • Maintain confidentiality of your username and password.
   • Do not share account credentials with third parties.

4. GAMES AND GAMING TERMS

   • Includes Golden Egg Keno, slots, table games, and live casino.
   • Game outcomes are based on chance, skill, or both.
   • Players acknowledge the risk of financial loss.

5. DEPOSITS AND WAGERING

   • Deposits are required to participate in games.
   • Winnings are credited to your account balance.
   • Withdrawals are subject to wagering requirements.
   • Additional restrictions may apply depending on the provider.

6. BONUS TERMS AND CONDITIONS

   All bonuses, including welcome offers and loyalty rewards, are subject to separate terms outlined on the website or communicated directly.

7. WITHDRAWAL TERMS

   • Withdrawal requests must be submitted via the "My Account" section.
   • Processing fees and verification procedures may apply.
   • Additional requirements may be enforced before approval.

8. RESPONSIBLE GAMBLING FEATURES

   • Deposit, session, and loss limits
   • Self-exclusion and time-out options
   • Reality checks (on-screen reminders)
   • Links to support organizations such as ConnexOntario

9. SECURITY AND FAIR PLAY

   • Advanced encryption technologies protect user data.
   • RNG systems are independently certified (e.g., iTech Labs, eCOGRA).
   • Ensures fairness and integrity of all games.

10. CUSTOMER SUPPORT

    • Available 24/7 via live chat, email, and help center.
    • Priority support may be provided to VIP or high-value players.

11. CHANGES TO TERMS AND CONDITIONS

    Golden Egg Keno Casino may update these Terms at any time. Continued use of the Services constitutes acceptance of the revised Terms.

12. GOVERNING LAW AND JURISDICTION

    These Terms are governed by the laws of Curaçao. Any disputes will be resolved through arbitration by a recognized third-party dispute resolution service.

13. ENTIRE AGREEMENT

    These Terms represent the complete agreement between you and Golden Egg Keno Casino, superseding all prior agreements or understandings.

By using the Services, you confirm that you have read, understood, and agreed to these Terms and Conditions.